On Call’s System now calls your first responder
On Call After Hours Business Phone Call Forwarding Service Center
Don’t send calls to a call center that doesn’t know your business, send calls to your own people!
On Call Business gives you easy access to support your clients and keep your business running after office hours.
The most effective way to improve customer service!
- 100% Easy
- Anytime Add/Remove Numbers
- Always Get Right Answers
- 100% Secure Web Interface
- No Contract
- Calls answered by your team (even if your first team member missed the call!)
We Will Make This Happen:
After Hours Call
1st Responder
2nd Responder
3rd Responder
Usually The Boss
The entire call is recorded and email to boss right away
Note: If one of your team misses the call, we connect you to your next responder.
How It Works . . .
When a customer calls your after hours number,the system plays the caller your custom message informing them they are about to be placed on hold and connected to the first available responder.
Call is now placed on hold
Our system will get YOUR CUSTOMER into a conversation with YOUR PEOPLE!
Contacting the Responders
Now that the customer is on hold, the system begins calling the phone numbers specified in the account setup.
System calls the first Responder’s number
If no response, the System repeats the call the number of times specified (1 to 5)
If the call has not been answered yet, the System calls the 2nd Responder’s number
If no response, the System repeats the call the number of times specified (1 to 5)
If the call has not been answered yet, the System calls the 3rd Responder’s number
If no response, the System repeats the call the number of times specified (1 to 5)
If no response from the 3rd Responder, the System then sends the call to voice mail. (This 3rd Responder is often the boss)
Please note: It is rare that all 3 Responders would miss these calls.
And, it is VERY EASY to change Responders on our web interface.
Responders
When a responder answers a call, they are informed by the system that they have a customer on hold, and are prompted to press 1 to accept the call. This gives the opportunity to pull over if driving, or find a quiet place to speak to the caller.
Once they press 1 they are live with the caller. If they do not enter 1 the system calls the next responder. This also eliminates calls going to voicemail.
Responder answers call – message from system informing them a customer is on hold
Prompted to press 1 to accept call/ (30 second window)
Responder pulls over if driving, or finds a quiet place to talk and presses 1 to talk to the caller
What are the Benefits?
Benefits for your Responders:
- Calls are not immediately live so if using a personal cell you can always answer professionally
- Allows time to get somewhere quiet to talk when answering
- Allows for safe cell use when driving by allowing time to pull over to take a call
Benefits for your Business:
- The caller ALWAYS speaks with YOUR people
- Fewer Missed Calls
- Call logging and recording
- Ability to have multiple responders available using 1 contact number
- Web interface for making changes and checking on your account
Features include:
Secure Web Interface
Multiple levels of Responders
Ability to set up or change Responders in minutes
Call Recording & Call Logging