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ON CALL AFTER HOURS BUSINESS PHONE CALL FORWARDING SERVICE CENTER

ON CALL AFTER HOURS BUSINESS PHONE CALL FORWARDING SERVICE CENTER

Don’t send calls to a call center that doesn’t know your business, send calls to your own people!

On Call Business gives you easy access to support your clients and keep your business running after office hours.

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The most effective way to improve customer service!

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Easy

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Add/Remove Numbers any Time

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Right Answers

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Secure Web Interface

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No contract

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Calls answered by your team (even if your first team member missed the call!)

How It Works…

When a customer calls your after hours number,the system plays the caller your custom message informing them they are about to be placed on hold and connected to the first available responder.

  • Call is now placed on hold
  • On Call’s System now calls your first responder

Our system will get YOUR CUSTOMER into a conversation with YOUR PEOPLE!

See the next page to understand the calling sequence.

Contacting the Responders

Now that the customer is on hold, the system begins calling the phone numbers specified in account setup.

  • System calls the first Responder’s number
  • If no response, the System repeats the call the number of times specified (1 to 5)
  • If the call has not been answered yet, the System calls the 2nd Responder’s number
  • If no response, the System repeats the call the number of times specified (1 to 5)
  • If the call has not been answered yet, the System calls the 3rd Responder’s number
  • If no response, the System repeats the call the number of times specified (1 to 5)
  • If no response from the 3rd Responder, the System then sends the call to voice mail. (This 3rd Responder is often the boss)

Please note: It is rare that all 3 Responders would miss these calls.

And, it is VERY EASY to change Responders on our web interface.

Responders

When a responder answers a call, they are informed by the system that they have a customer on hold, and are prompted to press 1 to accept the call. This gives the opportunity to pull over if driving, or find a quiet place to speak to the caller.

Once they press 1 they are live with the caller. If they do not enter 1 the system calls the next responder. This also eliminates calls going to voicemail.

  • Responder answers call – message from system informing them a customer is on hold
  • Prompted to press 1 to accept call/ (30 second window)
  • Responder pulls over if driving, or finds a quiet place to talk and presses 1 to talk to the caller

What are the Benefits?

Benefits for your Business:

  • The caller ALWAYS speaks with YOUR people
  • Fewer Missed Calls
  • Call logging and recording
  • Ability to have multiple responders available using 1 contact number
  • Web interface for making changes and checking on your account

Benefits for your Responders:

  • Calls are not immediately live so if using a personal cell you can always answer professionally
  • Allows time to get somewhere quiet to talk when answering
  • Allows for safe cell use when driving by allowing time to pull over to take a call

Features include:

  • Secure Web Interface
  • Multiple levels of Responders
  • Ability to set up or change Responders in minutes
  • Call Recording Call Logging

More Benefits…

Our on-call service phone system also eliminates the issue of cell phones being out of service or off and provides a comfortable experience for both the Caller and Responder.

Most companies that offer “after hours” support, no longer have staff in the office sitting by the phone. Support is often provided by on-call staff using mobile phones, or by a third party service. Unfortunately these systems have shortcomings such as calls going to voicemail, calls not being answered, and in the case of a third party service, a representative who does not understand your products or clients.

Our on-call service connects your customers to you as quickly as possible and allows you to be in control of how calls are handled. Our reporting and recording features give you peace of mind and a powerful tool to review just how your calls are handled.

Prices:

$50 per month – 1-5 employees

$100 per month- 5-10 employees

$200 per month- 10-50 employees

Contact Us

Send us a Message

Info

(204)480-8008

+1-888-818-9892

info@oncallbusiness.com